CallDesk – After Sales Service Management

While CallDesk enables companies that provide consumer products services to manage their partner companies and field service teams for their services, it provides full automation to them in their service processes.

 

Benefits

Service processes are one of the most critical issues for customer satisfaction. The management of companies that you partner with in the service matters are also among the most important issues for companies. CallDesk offers you many benefits as well as managing this process.

  • Registered service processes
  • Management of all service points with one system
  • Fast and error-free operations
  • Increase in customer satisfaction
  • Increase in technician efficiency
  • Decrease in service and overhead expenses
  • Partner management
  • Continuous partner communication
  • Regular data stream

 

Functions

CallDesk, which can be used both at service points, and by mobile service teams, makes it easier to manage post-sales service processes through its various functions.

  • Warranty process management
  • Online field information gathering
  • Market surveillance
  • Supply chain optimization
  • Loyalty management
  • Online business order management
  • Field tracking with map
  • Spare parts warehouse management
  • Spare part request process
  • Spare part order
  • Supervisor services
  • Service invoicing transaction
  • Work order
  • Daily route planning
  • Service form filling
  • Collection
  • Online spare parts and products viewing

 

Additional Features

CallDesk, the ideal solution for managing your service partners and field service teams with the additional features to the basic specifications...

  • Master data management
  • Warranty-covered transactions
  • Management of service forms
  • Spare Parts Stock Level Control
  • In-Warranty Service
  • Vehicle stock transactions
  • Messaging
  • Work list
  • Reporting

 

Document Center

Click to download CallDesk brochure.