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A platform for developing flexible applications for the field service applications In recent years, (FSA-Field Service Automation) applications are becoming prevalent in USA and European countries rapidly.
The companies, which wish to provide rapid services for their customers and also, to make business “professionally” within certain procedures without wasting time and money, are taking their all field operations under control via “Online Mobile Terminals”.
Now, mobile terminals and the software developed on them enable you to access the data in the field, remotely manage your teams in the field, to display what is gong on in the field and to enhance your cooperatively working power by enhancing communication facilities of your team between themselves and with the head office.
Univera has been developing mobile field projects since 1992. It is the leader of the market especially in the sector of fast moving consumer goods in the projects of mobile sales & distribution and dealer automation with more than 2800 field installations and more than 13,000 handheld terminal users.
Thus, UNİVERA combines its track record consisting of hundreds of different mobile projects completed by it until today in the new software called QUEST PANORAMA, which was generalized to embrace all these field automation projects, and presents for your use.
QUEST PANORAMA is a dynamic application development media enabling a central user to define and create many mobile field applications decided to be applied in the field like sales activity, marketing, questionnaire, market research, service form, visit report, operation minutes etc, to download the software quickly on the representatives in the field under the direction of the regions and to get back the data collected in the field to the center rapidly (online or batch).
A QUEST PANORAMA user can run applications more than one simultaneously on the handheld terminals of its employees in the field. For example, assume that a user company wishes to perform “a new field research” or a FMCG Company wishes to conduct “a merchandising study on its rivals’ penetration data in hypermarkets”:
Your employee in the head office “with no software experience” shall define data collection displays relevant to the data, which are desired to be collected, in the central module of QUEST PANORAMA, he/she shall create database automatically and downloaded it automatically to the field employees working in the fields or in the regions with “only a couple of clicks”.
Then, the field employees collect data via this new application appeared on their handheld computers, maintain their procedures-interrogations, print the required documents via their printers and then, they send the data to the head office via their handheld computers with GPRS feature instantly (online) or via their dial-up modems (as batch) at the end of the day.
At the end of the day, your employee in the head office shall process and report these data collected across Turkey via QUEST PANORAMA‘s flexible reporting module.
Let us imagine another field application: When a company selling electronic devices sends its employees equipped with handheld computers on which QUEST works to the field for installation and service actions, it can define all data, which must be collected during service actions, via QUEST PANORAMA and these data (forms, work orders, instructions etc) can be returned to the head office online instantly after they are fulfilled in the field.
Field workers can instantly see their service routes, working plans and orders, device data about customers (serial no-base), payment conditions and warranty conditions, everything in brief, and take action accordingly. All such data can be transferred in bidirectional way in the company’s CRM system also. They can be reported as demanded via either QUEST PANORAMA or the current CRM system.
QUEST PANORAMA is an indispensable application tool for competitive and contemporary companies, which wish to develop their mobile applications by themselves and to collect effective data across the field.
QUEST PANORAMA may be used in the following business areas:
1) In field service automation solutions
2) In Merchandising/ Trade/ Marketing activities
3) In survey companies
4) In sales field applications (CRM, pre-sell, money collection etc)
5) In finance sectors like insurance or banking
6) In companies’ internal applications (hospitals, hotels etc)
7) In state sector (municipalities, police headquarters, army etc)
QUEST PANORAMA’s features:
• Central management completely on the WEB media (definition of the transactions and reporting)
• Basic definitions o Creating basic entries (region-distributor, if required, customer, product /Asset definitions, field workers’ definitions) o Groupings (Group –additional group definitions, Dynamic Groups, gradual groups, region, manufacturer etc definitions) o Definitions of notes, conditions
• Creating working parameters o Assigning a field worker o Data entry definition (preparing entry controls (Title/Detail), Control do-not do, warn, cease the transaction controls)
• Specifying field types o Standard domains (text (length) definitions, numeric domain (integer, decimal) definitions, date definitions, optional domains) o Specific constant domains (customer from database, product, region constants)
• Defining criteria for data entry applications o Active/Passive definitions, specifying date interval for the application, all- none of options o If required, code, group, additional group, dynamic group, region definitions for customers o If required, code, group, additional group, dynamic group, region definitions for the product
• If required, creating route depending on demand
• Data preparation for handheld terminals
• Data collection and processing from handheld terminals
• Communication alternatives o GSM/GPRS Real-time communication (Online) o Dial-Up Modem o Bluetooth Modem o IrDA Modem o Transfer via Batch / Dock
• Tracking field workers via GPS
• Messaging from the head office to groups/persons, from persons to the head office/groups and between groups– communication abilities
• Managing pictures taken from the field
• Downloading of multimedia elements (voice, picture, Video, Music) to the field
• Document printing via a portable mobile printer
• Running other application files (Mail, Excel, Word, vs..)
• Receiving picture, signature
• Numeric and textual formatting in the field (*)
• Displaying orientations of certain data according to the working flow logic (*)
• After WiMax and HSDPA - 3G technologies were brought to our country, conformance to talking free of charge (Skype) and push-to-talk technologies (**)
• Flexible reporting module, which report all results in the head office (*) This is planned within the year of 2009 (**)After technical substructures are completed in our country
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